Crystal Care Guide & Returns

✨ WildRoots Crystal Co — Crystal Care Guide ✨

Every crystal has a story, an energy, and a journey — and once it arrives in your hands, you become the next chapter.

This guide will help you care for your stones with intention, respect, and a little bit of WildRoots magic.

🌙 Cleansing Your Crystals

Crystals absorb energy from every place they’ve been. Cleansing resets them so they can work with you fully.

Ways to Cleanse:

Smoke Cleansing — Pass your crystal through incense or herbal smoke (like lavender or rosemary).

Sound Cleansing — Use a singing bowl, chimes, or even a gentle hum.

Selenite Charging — Place your crystals on or near selenite to clear their energy.

Moonlight Bath — Leave them under the moon (full moon is strongest).

Visualization — Hold your crystal and imagine a bright light washing through it.

Avoid Water For:

• Selenite

• Malachite

• Pyrite

• Hematite

• Calcite

• Bumblebee Jasper

• Lepidolite

• Any “-ite” stones (general rule)

These can dissolve, rust, or become toxic and damaged.

☀️ Charging Your Crystals

Charging restores your crystal’s natural energy and strengthens its vibration.

Ways to Charge:

Moonlight — Gentle, safe for all stones.

Sunlight — Powerful, but limit to 10–20 minutes.

Earth Charging — Bury your crystal in soil for grounding.

Crystal Clusters — Amethyst or quartz clusters work beautifully.

Avoid Sunlight For:

Amethyst

Rose Quartz

Citrine

Fluorite

Smoky Quartz

Celestite

Aquamarine

These can fade with prolonged sun exposure.

💎 Handling & Storing Your Crystals

Treat your crystals like the natural treasures they are.

Store them in a soft pouch or lined box

Keep delicate clusters away from heavy stones

Avoid dropping or knocking them together

Keep them away from harsh chemicals or perfumes

Display them where they won’t be exposed to constant direct sunlight

If you feel a crystal’s energy becoming “heavy,” cleanse it again — trust your intuition.

✨ Working With Your Crystals

Crystals respond to intention. The more you connect with them, the stronger their energy feels.

Ways to work with them:

• Hold them during meditation

• Keep them on your desk or nightstand

• Carry them in your pocket

• Place them on your altar or sacred space

•Use them during journaling or intention setting

•Add them to your self‑care rituals

•There’s no wrong way — just the way that feels right to you.

🌿 Metaphysical Notes (Friendly Reminder)

Crystals are powerful tools for intention, mindfulness, and emotional support — but they are not a substitute for medical, legal, or professional advice.

For full protection, see our Metaphysical Disclaimer.

🪬 Caring for the Energy of Your Space

Your crystals work best in a space that feels balanced.

Try:

• Opening windows for fresh air

• Burning incense or herbs

• Playing calming music

• Keeping your space tidy and intentional

Your environment influences your crystals — and your crystals influence your environment.

💖 A Note From WildRoots

Thank you for welcoming our crystals into your home.

Every piece we send out is cleansed, charged, and chosen with intention — and we’re honored to be part of your journey.

If you ever have questions about caring for your crystals, you can always reach us at:

Wildrootscrystalsco@gmail.com

✨ Refund & Return Policy —WildRoots Crystal Co.

At WildRootsCrystalCo, we want every customer to feel confident and cared for. Because crystals are natural, unique, and often fragile, this policy is designed to protect both you and our small business.

📦 Returns & Refund Eligibility

We accept returns and issue refunds under the following conditions:

The item arrives broken, damaged, or significantly different from the product description.

You contact us within 3 days of delivery with clear photos of the issue.

The item is returned in its original condition and packaging (unless damaged in transit).

The return is shipped back within 7 days of approval.

If approved, refunds are issued to the original payment method.

❌ Non‑Returnable Items (Updated)

The following items are non‑returnable, unless they arrive broken or damaged:

Mystery boxes

Clearance items

Custom orders

Items that have been altered, used, or damaged after delivery

If any of the above items arrive broken, damaged, or not as described, you are still eligible for a refund or replacement as long as you contact us within 3 days of delivery with clear photos.

📬 Lost or Stolen Packages

Once an order is marked Delivered by the carrier, WildRootsCrystalCo is not responsible for:

Stolen packages

Mis-delivered packages

Packages delivered to an incorrect address provided by the customer

For these situations, we recommend filing a claim directly with the carrier.

📮 Incorrect Address Policy

Customers are responsible for entering the correct shipping address at checkout.

If an order is returned to us due to an incorrect or incomplete address:

The customer is responsible for reshipment costs

Refunds are not issued for address errors

📦 Damaged Items

If your item arrives damaged:

Email us within 3 days of delivery

Include photos of the packaging and the item

We will replace the item or issue a refund if a replacement is unavailable

⏳ Order Cancellations

Orders may be canceled within 2 hours of purchase.

After this window, your order may already be in processing and cannot be canceled.

✨ Natural Crystal Disclaimer

Crystals are natural and may contain variations, inclusions, cracks, or imperfections. These are not considered defects and are not eligible for refunds.

⚖️ Legal Disclaimer

WildRootsCrystalCo is not responsible for:

Carrier delays

Customs fees or import taxes

Damage caused by improper handling after delivery

Crystals and metaphysical items are not a substitute for medical, legal, or professional advice.

📩 Need Help?

If you have questions about your order, contact us anytime — we’re here to help.