✨ WildRoots Crystal Co. — FAQ
❄️ Shipping & Processing
How long does processing take
Orders typically process within 1–5 business days.
During restocks, launches, or high‑volume periods, processing may take slightly longer.
How long does shipping take
U.S. shipping usually takes 3–7 business days, depending on your location and carrier speed.
Do orders include tracking
Yes — every order receives a tracking number once shipped.
✨ Refunds & Returns
Because every crystal is unique, natural, and often intuitively chosen, all sales are final.
We do not accept returns for change of mind, personal preference, or energy‑based reasons.
However, your experience matters deeply to us.
If your order arrives damaged, incorrect, or missing items, please contact us within 48 hours of delivery with photos of the issue.
We will gladly offer a replacement or store credit, depending on availability.
✨ Damaged or Incorrect Items
If something isn’t right, we will make it right.
Please email us within 48 hours with:
Your order number
Photos of the packaging
Photos of the damaged or incorrect item
Once verified, we will send a replacement or issue store credit.
✨ Exchanges
Because each crystal is one‑of‑a‑kind, we do not offer exchanges.
✨ Cancellations
Orders cannot be canceled once they are placed, as we begin preparing your items quickly to ensure fast shipping.
✨ Lost or Stolen Packages
Once a package is marked as delivered by the carrier, WildRoots Crystal Co. is not responsible for lost or stolen items.
If this happens, please contact your local post office to open a claim.
We will always help guide you through the process.
✨ Our Promise
We treat every order with intention, care, and respect.
If you ever feel something is off, reach out — we’re here to help and want you to love your experience with us.
🎁 Mystery Boxes
Do mystery boxes include shipping
Yes — mystery boxes are one flat price, and shipping is included.
How are mystery boxes chosen
Each box is intuitively curated, hand‑selected for energy, quality, and variety.
Can I request specific crystals
Mystery boxes are surprises, but you may leave a note — we’ll do our best when possible.
🔮 Crystal Care
How do I care for my crystals
Some crystals are water‑safe, some fade in sunlight, and some are delicate.
Check our Crystal Care Guide for full details.
Can I cleanse or charge my crystals
Yes — popular methods include moonlight, sound, incense, or intention.
Avoid water unless you know the crystal is water‑safe.
🌈 Crystal Appearance & Selection
What makes each crystal unique
Crystals are naturally formed, so no two are identical.
Variations in color, texture, inclusions, and rainbows are part of their natural beauty.
Will I receive the exact crystal shown in the photo
Not always — the crystal in the photo may not be the exact piece you receive.
Your crystal will always be the same material, shape, and approximate size, chosen to match the quality and energy of the one shown.
How are crystals selected for orders
Each piece is intuitively chosen and inspected for quality before shipping.
Why might my crystal look different in person
Lighting, angles, and natural variation can affect appearance.
Every crystal is one‑of‑a‑kind.
💳 Orders & Payments
What payment methods do you accept
We accept major cards, Shop Pay, and other secure payment options available at checkout.
Can I cancel my order
No — once an order is placed, it cannot be canceled.
✨ Metaphysical Properties
Do crystals guarantee results
Crystals are spiritual tools. Their metaphysical properties are based on traditional beliefs and personal experiences — results vary for everyone.
Are crystals a replacement for medical treatment
No. Crystals should never replace professional medical care.
See our full Metaphysical Disclaimer for details.