Shipping policy

✨ WildRoots Crystal Co — Shipping Policy ✨

📦 Processing Time

Every order is prepared with intention and care.

Our processing time is 1–5 business days before your order ships.

This allows us to safely package your crystals and ensure they’re ready for their journey.

Processing time does not include weekends or holidays.

🌍 Worldwide Shipping

WildRoots Crystal Co proudly ships worldwide.

Wherever you are, we’ll send your crystals right to your doorstep.

Shipping rates and delivery times vary by country and will be calculated at checkout.

International customers are responsible for any customs fees, import taxes, or duties required by their country.

If you’d like help understanding international shipping options, you can reach out anytime through our contact form.

🚚 Shipping Time & Carriers

Shipping time begins after your order has been processed and handed to the carrier.

Delivery time depends on:

Carrier speed

Your location

Customs processing (for international orders)

Seasonal or weather delays

Once your package ships, you’ll receive a tracking number so you can follow your crystal’s journey across the world.

📮 Lost, Delayed, or Stolen Packages

Once your package is accepted by the shipping carrier, it becomes their responsibility.

WildRoots Crystal Co is not liable for:

Lost packages

Delayed deliveries

Stolen packages

Incorrect addresses entered at checkout

Customs delays or holds for international shipments

If your package is lost, delayed, or arrives damaged, please file a claim directly with the carrier.

We’re always happy to help guide you through the process if needed.

🏡 Incorrect Addresses

Please double‑check your shipping address at checkout.

We are not responsible for packages delivered to the wrong address due to customer error.

If you notice a mistake, contact us immediately — if your order has not yet shipped, we will do our best to update it.

✨ Order Updates

If you need help with tracking, delivery questions, or order status, you can reach us anytime through our website’s contact form.

We’re always here to help.